Frequently Asked Questions

Q: Why should I buy a Ledlenser light?

A: Simply put, Ledlenser torches and headlamps use light output more efficiently than any other lights on the market. This means when you compare a Ledlenser light with one of equal lumens from a competitor (both ANSI-certified), the Ledlenser light will appear brighter.

This is achieved through a lens/reflector optic called the Advanced Focus System (AFS). Ledlenser lights are the only products to use AFS in the world.

Q: I have an issue with my Ledlenser torch or headlamp. How do I find out if it qualifies for repair or replacement under the Ledlenser warranty?

A: We have information about the Ledlenser warranty (what it covers, timeframe, and more) on our Ledlenser Warranty Information page.

Q: I am having trouble registering my Ledlenser for the 7-year warranty. Can you help?

A: Find step-by-step instructions for registering your Ledlenser product here.

Q: My Ledlenser is not working correctly. Are there any quick fixes I can try?

A: Make sure that you check that the batteries are not flat and try new, high quality alkaline batteries. Also ensure that the transport lock is not on (hold down the main switch of the headlamp/torch for 5 seconds to disengage the transport lock or remove batteries to reset to factory mode). Please also check that the product is not in the wrong mode (e.g. professional mode, easy mode, defence mode).

Q: I have a rechargeable model that I won't be using for a few months. How should I store it?

A: Rechargeable Ledlenser headlamps and torches should be stored with at least 40-60% charge. When storing for long periods, they should be recharged at least once every 3 months. This will assist with prolonging the life and performance of the batteries.

Q: I have a non-rechargeable model that I won't be using for a few months. Should I take the batteries out?

A: When storing headlamps and torches for extended periods, we recommend that the batteries are removed to prevent damage caused by leaking batteries.

Q: What do I do if my alkaline battery leaks and damages my torch/headlamp?

A: Ledlenser’s warranty does not cover damages from battery leakage. However, many of the brand name battery manufacturers do warrant their batteries and the devices powered by them. When storing headlamps and torches for extended periods, we recommend that the batteries are removed to prevent damage caused by leaking batteries.

Q: How does Ledlenser measure and report its lighting specifications?

A: Ledlenser lights are measured in lumens. Ledlenser uses ANSI/FL1 standards as published by the National Electrical Manufacturers Association (NEMA). To date, this is the only industry-wide, agreed-upon standard of measurement.

Still have questions? Feel free to contact us. We’d be happy to help!

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